It may sound like a small distinction but at DDL we’ve always believed there’s a crucial difference between customer service and serving customers; and it’s a belief that has shaped our culture since day one.
For more than 10 years, this mindset has been woven into the fabric of DDL. It guides the way we interact with our clients and our workers, and the results mean we have a very loyal and supportive client base. It also reminds us that our job isn’t simply to fix problems – it’s to prevent problems from occurring and to create experiences that make people feel empowered, valued and supported.
At DDL, we want to be known for being more than just “a response team” that only kicks into gear when something goes wrong. Yes, sometimes serving customers means you have to front up and take your medicine from time-to-time, but our preference is to own all outcomes and be proactive rather than reactive.
Every satisfied client, every happy worker and every long-term relationship is proof that serving our customers is the reason DDL continues to grow. With so many long-term clients relying on us to respond quickly to fluctuating demands in labour, we continue to challenge our systems and processes and improve the customer experience.
Our workers also enjoy seeing the DDL team onsite and appreciate our regular check-ins, a cold Powerade and some awesome DDL merch. Some even take some of Jarryd’s multi-coloured sweatbands alongside our super cool bucket hats and caps. All of this adds up to a culture of service that feels natural, not forced, and separates us from our competition.
“I’ve always been of the belief that our customers come first, and we will never waiver from that.” – Henry de Haas
What serving customers looks like at DDL
- A personable and positive attitude.
- In the industries we serve, responsiveness and timing are everything.
- Being available when customers need us most, even after hours.
- Building real relationships that create trust and long-term partnerships.
- Providing solutions that ensure every shift is covered, without compromise.
- Supplying high-quality workers that limit the risk of error and keep client operations running smoothly.
- Showing genuine care for the safety, wellbeing and performance of our workers.
Why it matters
- For our customers, it provides them with the confidence that they’re in capable hands.
- For our team, it means knowing that the way we show up in the office or out in the field makes a real difference.
This is what sets DDL apart.
